Please be aware that all viv&ingrid merchandise purchased online must be returned directly to viv&ingrid, and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further instruction.

Viv&ingrid wants you to be completely satisfied with your online purchase. If for any reason you are not,we are happy to accept a return. Unworn merchandise may be returned within 30 days of receiving shipment for a full refund, less shipping costs.

Note: We do not accept returns on monogrammed or custom-made items. Please expect up to 2 weeks for your return to be processed.

If you have any questions, please email our customer service department at or call us at (800) 231-1878.

To return mechandise, please use the return label enclosed with your original order or ship your return to:

viv&ingrid
returns department
1601 solano ave
albany, ca 94707

How should I ship my return?

For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

What if the merchandise I ordered arrived damaged during shipping?

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 30 days of the receipt of your damaged package.

How are refunds processed?

Full refunds, excluding original shipping costs, will be given in the same form of payment used for purchase. You will receive an email confirmation as soon as the refund has been completed.

What is viv&ingrid's exchange policy?

In order to provide the quickest service, we process exchanges as 2 separate transactions. If you would like a different size, length, or style, return your original merchandise and place a new order. We will charge you for the new merchandise and credit your card as soon as we receive your return.

viv&ingrid repair policy

Due to the delicate nature of viv&ingrid jewelry and the semi-precious stones we use, some damage may occur during the life of the product. For damage caused by normal wear-and-tear, we are happy to repair the item for free. In cases where a repair fee is necessary, we make every effort to keep that cost as low as possible.

If you have an item that needs repair, email us at customerservice@vivandingrid.com.
Please include a description of the item (web item #, if available), and how
it has been damaged.

Ship your item to:

viv&ingrid-Attn: Repairs
1601 Solano Ave.
Albany, CA 94707

Upon receipt of your repair, we will email a confirmation and inform you of any repair costs. We require 2-4 weeks to process all repairs. If a fee is involved, payment must be received before we can ship your item.

viv&ingrid custom order policy

When possible, viv&ingrid will try to accommodate any custom changes to our designs. Email us your request at customerservice@vivandingrid.com. Additional charges may apply. All sales involving custom work, regardless of how minor the change(s), are considered final. We cannot accept any returns, even within our usual 30 day return period.