Browse through our products by clicking on "Shop" link on the left side of the page. When you see an item you are interested in purchasing, simply click on the image or the underlined description. This will pull up the enlarged close-up, product detail and price of the item. Click on the "Add to Cart" button to add this item to your shopping cart. Click on the "View Cart" button to review your entire order. When you are ready to check-out, all on-line shopping transactions are handled through a secure connection.Proceed through check-out as directed.

If you have any difficulties throughout the browsing or check-out process, please email us at customerservice@vivandingrid.com and we would be happy to assist you.

Any order placed after 1:00 pm Pacific Time will be processed on the following business day.

All CUSTOM monogram bag orders require 4-6 weeks for delivery.

All FINAL SALE items are non-refundable.

UPS is currently the only shipping carrier that viv&ingrid uses. Please note that UPS Ground can take 5-7 business days for delivery. We are unable to ship to PO Boxes and military addresses (AFO or PPO boxes). We apologize for any inconvenience.

We are able to accept international orders, but if you encounter any problems placing your order on our website, please do not hesitate to contact us at customerservice@vivandingrid.com for assistance.

Please note: For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. viv&ingrid is not made aware of if and when these charges may occur and is not responsible for them.

Estimated Shipping Charges:

Orders of:	Cost of Shipping:
$0-$50.00	$8.95
$50.01 - $100.00	$9.95
$100.01 - $200.00	$11.95
$200.01 and above	$13.95

For faster shipping, add the follwing in addition to above charges:

3-day: $5 extra
2-day: $10 extra
Overnight: $25 extra

If you would like faster shipping, call us at 1-800-231-1878 or email us at customerservice@vivandingrid.com

We accept Visa, MasterCard and American Express credit cards only.

If you live in, or ship your order to California, we are required to charge you local tax on your purchase.

As all viv&ingrid jewelry is made per order, most orders will ship 3-5 business days after they are confirmed. If you placed your order after 12:00 pm PST or outside of business hours, your order will be confirmed on the next business day. If you selected an expedited shipping option, your order will ship within 2 business days.

Please note that UPS Ground can take 5-7 business days for delivery once your order has shipped. If you need your order quickly, we recommend selecting an expedited shipping option.

You will receive an "Order Received" email upon placing your order. Next, you will receive an "Order Confirmation" email once your order has been processed and put into production (all orders placed after 1:00 pm Pacific Time will be processed on the following business day). Once we ship your order, you will receive an "Order Shipped" email.

Once the order has been shipped, we will send you a confirmation email. If you wish to check on the status of your order immediately, you can call us at 1-800-231-1878 from 9 a.m. - 5 p.m. PST, or email us at customerservice@vivandingrid.com.

To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call 1-800-231-1878 to speak to one of our customer service representatives.

Please be aware that all viv&ingrid merchandise purchased online must be returned directly to viv&ingrid, and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further instruction.

Viv&ingrid wants you to be completely satisfied with your online purchase. If for any reason you are not,we are happy to accept a return. Unworn merchandise may be returned within 30 days of receiving shipment for a full refund, less shipping costs.

Note: We do not accept returns on monogrammed or custom-made items. Please expect up to 2 weeks for your return to be processed.

Final sale items are non-refundable.

If you have any questions, please email our customer service department at customerservice@vivandingrid.com or call us at 1-(800)-231-1878.

To return mechandise, please use the return label enclosed with your original order or ship your return to:

viv&ingrid
returns department
1601 solano ave
albany, ca 94707

 

How should I ship my return?

For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

What if the merchandise I ordered arrived damaged during shipping?

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 30 days of the receipt of your damaged package.

How are refunds processed?

Full refunds, excluding original shipping costs, will be given in the same form of payment used for purchase. You will receive an email confirmation as soon as the refund has been completed.

In order to provide the quickest service, we process exchanges as 2 separate transactions. If you would like a different size, length, or style, return your original merchandise and place a new order. We will charge you for the new merchandise and credit your card as soon as we receive your return.

Due to the delicate nature of viv&ingrid jewelry and the semi-precious stones we use, some damage may occur during the life of the product. For damage caused by normal wear-and-tear, we are happy to repair the item for free. In cases where a repair fee is necessary, we make every effort to keep that cost as low as possible.

If you have an item that needs repair, email us at customerservice@vivandingrid.com.

Please include a description of the item (web item #, if available), and how it has been damaged.

Ship your item to:

viv&ingrid-Attn:Repairs
1601 Solano Ave.
Albany, CA 94707

Upon receipt of your repair, we will email a confirmation and inform you of any repair costs. We require 2-4 weeks to process all repairs. If a fee is involved, payment must be received before we can ship your item.

When possible, viv&ingrid will try to accommodate any custom changes to our designs. Email us your request at customerservice@vivandingrid.com. Additional charges may apply. All sales involving custom work, regardless of how minor the change(s), are considered final. We cannot accept any returns, even within our usual 30 day return period.